CONTENT CREATION

This Agreement is entered into between Altara Creative Agency and the undersigned client. By enrolling in a subscription package and submitting payment, the client agrees to the following terms and conditions:

1. SERVICES PROVIDED

Company will provide recurring monthly content creation services according to the subscription package selected by the client:

• Basic ($500/month):

  2 hours of filming per month, 1-2 professional reel(s) delivered weekly
  

• Standard ($950/month):

  4 hours of filming per month

  3-4 professional reels + 2 professional photos delivered weekly
  

• Premium ($1,400/month):

  6 hours of filming per month

  6-7 professional reels + 4 professional photos delivered weekly
  

Deliverables will be provided to the client via downloadable link every week (If applicable).

*For management packages: Initial onboarding and content creation phases are part of a multi-phase service structure and do not constitute standalone deliverables.

2. TERM & RENEWAL

This Agreement begins on the date of the client’s initial subscription payment and automatically renews each month unless canceled in accordance with Section 4.

3. PAYMENT

• Payments are collected via recurring Debit/Credit transaction or ACH payment through our Squarespace/Square App platform.
  

• Client authorizes automatic monthly charges until the subscription is canceled.
  

• Payments are non-refundable once services for that month have begun.
  

4. CANCELLATION & RESCHEDULING

• The client may cancel at any time by providing at least 14 days’ written notice before the next billing cycle.

• In the event of cancellation or termination by the Client prior to the completion of a service period, the Client forfeits any rights to unpaid or undelivered Work Product. Any work completed but not yet delivered shall remain the property of the Agency.

• Unused filming hours in a given month do not roll over. Filming sessions must be scheduled at least 3 days in advance and are subject to Altara Creative Agency availability.
  

5. CLIENT RESPONSIBILITIES

Client agrees to:

• Provide timely access, availability, and information needed for filming.
  

• Secure all necessary permissions for filming locations, talent, or third-party use.
  

• Review and approve content within 5 days of delivery (after which it will be deemed accepted).
  

6. CONFIDENTIALITY

Both parties agree to keep all confidential business, marketing, or proprietary information shared during this Agreement private and not disclose it to any third party without prior written consent, except as required by law. This obligation survives termination of the Agreement.

7. OWNERSHIP & USAGE RIGHTS

• Client owns the final delivered assets once full payment is received.

• All content and creative assets, such as but not limited to, designs, videos, graphics, copy, and related materials, created by Altara Creative remain the sole property of the Agency unless and until full payment for the applicable service period has been received.
  

• Altara Creative Agency retains the right to use delivered content for its portfolio, marketing, and promotional purposes unless the client opts out in writing.
  

• Raw footage and project files remain the property of the client (once paid in full) and will be kept and stored by Altara Creative Agency for content creation purposes.

• Buyout eligibility, pricing, and terms shall be determined exclusively by the Agency on a case-by-case basis and are not guaranteed. The Agency reserves the right to refuse a Buyout request for any reason.
  

8. LATE PAYMENT & FAILED ACH

• If a scheduled transaction or ACH payment fails, the client will be notified and given 5 business days to update payment information.
  

• Services may be paused until payment is successfully processed.
  

• If payment is not received within 10 business days, Altara Creative Agency reserves the right to suspend or terminate this Agreement.
  

• A late fee of $50 may be applied to overdue invoices.
  

9. SCHEDULING & MISSED SESSIONS

a. Client Cancellations or No-Shows

• If a client fails to schedule their monthly filming session within the billing cycle, those hours are forfeited and will not roll over to the following month.
  

• If Client cancels or does not attend a scheduled filming session without providing at least 24 hours’ notice, that session may be forfeited at Altara Creative Agency’s discretion.
  

• Altara Creative Agency will make reasonable efforts to reschedule if the client provides timely notice, subject to Altara Creative Agency’s availability.
  

b. Company Cancellations or Inability to Perform

• If Altara Creative Agency is unable to perform scheduled services due to illness, emergency, equipment failure, or other unforeseen circumstances, Altara Creative Agency will notify the client as soon as reasonably possible.
  

• In such cases, Altara Creative Agency will reschedule the session at no additional cost to the client, or, if rescheduling within the billing cycle is not possible, Altara Creative Agency will provide a credit toward the next month’s subscription or issue a prorated refund for the missed session, at the client’s election.
  

c. Mutual Cooperation

• Both parties agree to communicate promptly regarding scheduling changes.
  

• Neither party shall be held liable for delays or cancellations caused by events beyond their reasonable control (e.g., natural disasters, acts of government, or other force majeure events).
  

10. LIABILITY & LIMITATIONS

• Altara Creative Agency is not liable for indirect, incidental, or consequential damages.
  

• Altara Creative Agency’s maximum liability under this Agreement is limited to the amount the client paid in the month of the issue.
  

11. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the state of Pennsylvania.

By submitting payment, the client acknowledges they have read, understood, and agree to these terms.